Online orders
Refund and Cancellation Policy
Last updated: 17 August 2026
Cancel before preparation
Call us as soon as possible on 07347 997926. We can cancel and fully refund an order only when the restaurant confirms that preparation has not started.
After preparation has started
Our dishes are perishable and made to order. Once preparation has started, we normally cannot cancel or refund a change-of-mind request. This does not affect your rights if the food is faulty, unsafe, materially different from the order, or not supplied.
Restaurant cancellation
If we cannot fulfil a paid order, we will contact you and provide a full refund for the unavailable order or item.
Incorrect, missing or unsatisfactory orders
Contact us promptly on 07347 997926 and keep the order reference. We may ask for a photograph or other reasonable information. Depending on the issue, we may offer a replacement, partial refund or full refund.
Late or missed collection
Once food has been prepared at the agreed time, late or missed collection is not normally refundable because the food cannot safely be resold. Please call us if you are delayed.
How refunds are paid
Approved refunds are returned to the original payment method. We will initiate them promptly; your card provider may take up to 10 business days to show the credit.
Statutory rights
This policy does not limit your rights under applicable consumer law.
For the full contract terms, see Terms and Conditions.